Shipping and Return Policy

PAYMENT

We accept PayPal as primary payment method, which can be paid via Visa, MasterCard, Discover, or American Express cards, as well bank account. PayPal is by far the most secured payment method for online transaction, especially internationally.

For buyers do not have PayPal account, we also accept wire transfer. Please contact us for wiring instruction.

PACKING

Each violin will be professionally set up and adjusted prior shipping.

Instrument is packed in a solid foam case with material filling inside the case, to assure it arrives at ready to play condition. No further adjustment or set up needed.

SHIPPING

World wide shipping from Los Angeles, USA, as we have severed over a thousand players ALL OVER THE WORLD.

Flat rate 45.00 via USPS Priority mail,  65.00 via USPS Express mail.

Handling time: Will usually ship within 1 business day of receiving cleared payment.

RETURN

We have 14 days trial period after receiving, and the violin will be delivered at ready to play condition. Buyers can always return for a full refund minus shipping charge*, within the trial period.

RETURN PROCESS

Simply contact us for return instruction, and send the instrument back using a trackable method, USPS Priority mail preferred

After receiving your return and inspecting the condition of your item, we will process your within one business day. No restocking fee, fast and easy.

*Return shipping refund by PayPal

You can now get *partial return shipping refunded by paypal, by activating the return shipping refund option. More info please visit: http://www.PayPal.com/Returns

QUESTIONS

If you have any questions concerning our policy, always feel free to send us a message through the contact us page

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